FAQ

Last Updated: 24th November 2024

Welcome to the ANS Electrical Online FAQ section. Below, we’ve compiled answers to common questions about our products, services, and policies. If you have additional queries, please don’t hesitate to contact us at [Insert Email Address] or [Insert Phone Number].

1. General Information

Q: Who is ANS Electrical Online?
A: ANS Electrical Online is the digital platform of ANS Electrical & Company Supplies Ltd, a trusted supplier of electrical items, fitments, and accessories for over 22 years.

Q: Where do you operate?
A: We supply wholesale trade electrical products throughout England, Wales, Scotland, Northern Ireland, and Southern Ireland, with plans to expand into Europe and other countries.

Q: Can I visit a physical store?
A: ANS Electrical primarily operates as an online store. However, for specific inquiries or bulk orders, you can contact us directly to discuss arrangements.

2. Products

Q: What types of products do you sell?
A: We offer a wide range of electrical supplies, including:

• Switches and sockets
• Lighting fixtures
• Cables and wiring accessories
• Circuit protection equipment
• Tools and installation materials

Q: Are your products certified?
A: Yes, all our products meet industry standards and certifications to ensure safety and quality.

Q: Do you offer bulk discounts?
A: Yes, we provide competitive pricing for bulk orders. Contact us for a personalized quote.

3. Ordering and Payment

Q: How do I place an order?
A: Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your order.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment methods.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled before they are shipped. Contact Customer Support as soon as possible to request changes.

4. Shipping and Delivery

Q: How long does delivery take?
A: Standard delivery times range from 3-5 business days. Expedited shipping options may be available for certain orders.

Q: Do you ship internationally?
A: Currently, we deliver across the UK and Ireland. Plans for international shipping are underway; stay tuned for updates.

Q: Can I track my order?
A: Yes, once your order is shipped, we will provide a tracking number via email.

5. Returns and Refunds

Q: What is your returns policy?
A: Items can be returned within 30 days of delivery if they are unused and in their original packaging. Returns are processed through the sender or manufacturer. See our full Returns Policy for details.

Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Q: How long does it take to receive a refund?
A: Refunds are typically processed within 7-10 business days after the returned item is inspected.

6. Technical Support

Q: Do you provide technical support for your products?
A: Yes, our team is available to assist with product-related queries. Contact us via email or phone for support.

Q: Can you help with installation advice?
A: While we do not offer installation services, we can provide general guidance. For complex installations, we recommend consulting a licensed electrician.

7. Accounts and Privacy

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster checkouts.

Q: How is my personal data protected?
A: We take data security seriously. Your information is encrypted and handled in accordance with our Privacy Policy.

8. Cookies and Website Use

Q: Does your website use cookies?
A: Yes, we use cookies to enhance your browsing experience and analyze website performance. You can manage cookie settings in your browser. Read our full Cookies Policy.

Q: What should I do if I encounter technical issues on the website?
A: If you experience any problems, please contact our technical support team at [Insert Email Address] or [Insert Phone Number].

9. Wholesale and Trade Accounts

Q: Do you offer trade accounts?
A: Yes, we offer trade accounts for professionals and businesses. Trade customers benefit from special pricing and exclusive offers. Contact us to apply.

Q: Can I set up recurring orders?
A: Yes, recurring orders can be arranged for trade customers. Contact us to discuss your requirements.

10. Contact Us

Q: How can I contact ANS Electrical Online?
A: You can reach us through:

ANS Electrical Online

755 Stockport Road,

Manchester,

United Kingdom,

M19 3DL

 

Phone: +44 161 248 7773

Email: info@anselectricalonline.com

Website: www.anselectricalonline.com

We’re here to help with any questions or concerns.

If your question isn’t listed here, please get in touch with us directly. Thank you for choosing ANS Electrical Online!