Returns and Refunds Policy

Effective Date: 24th November 2024

At ANS Electrical Online, we aim to provide high-quality products and exceptional customer service. This Returns and Refunds Policy explains how to return items and request refunds. By purchasing from our website, you agree to these terms.

1. General Conditions for Returns

  • Eligibility for Returns:
    • Items may be returned within 30 days of receipt.
    • Items must be in their original, unused condition and returned in the original packaging with all accessories, manuals, and proof of purchase.
    • Products that have been used, installed, or altered in any way are not eligible for return unless they are defective.
  • Non-Returnable Items:
    • Custom or special-order items.
    • Clearance or final sale items.
    • Items not in their original packaging.

2. Return Process

  1. Contact Us:
  • Reach out to our Customer Support team at [Insert Email Address] or [Insert Phone Number] to request a Return Authorization.
  • Provide your order number, details of the item you wish to return, and the reason for the return.
  1. Return to Sender/Manufacturer:
  • Once your return request is approved, you will receive instructions for shipping the item directly to the sender or manufacturer.
  • Include all original packaging, accessories, and documentation.
  1. Shipping Costs:
  • Customers are responsible for the return shipping costs unless the item is defective or incorrect.
  • Use a tracked and insured shipping method to ensure safe return of the item.

 

3. Refunds

  • Processing Time: Refunds will be processed within 7-10 business days of the sender or manufacturer confirming receipt and inspection of the returned item.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Deductions: Original shipping costs may be non-refundable, and a restocking fee may apply, unless the return is due to a defect or error on our part.

4. Defective or Incorrect Items

  • Reporting: If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Please provide detailed information and photographs of the issue.
  • Resolution: We will coordinate with the sender or manufacturer to resolve the issue, which may include a replacement, exchange, or refund. Return shipping costs will be covered in such cases.

5. Your Rights

This policy does not affect your statutory rights under applicable consumer laws.

6. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

ANS Electrical Online

755 Stockport Road,

Manchester,

United Kingdom,

M19 3DL

 

Phone: +44 161 248 7773

Email: info@anselectricalonline.com

Website: www.anselectricalonline.com

We are committed to providing a smooth and transparent returns process to ensure your satisfaction.